Contact Us

We'd Love to Hear from You! 🐾

Have a question about an order, a product, or just want to say hello? We're here to help! At SISU Shop, every customer matters — reach out and we'll get back to you as soon as possible.

Get in Touch

Response Times

We aim to respond to all enquiries within 1–2 business days. Our customer support is available Monday to Friday.

Order & Shipping Enquiries

If you have a question about your order or shipment, please include your order number in your message so we can assist you as quickly as possible.

Returns & Refunds

For return and refund requests, please review our Refund Policy first, then contact us with your order number and reason for return.

Thank you for shopping with SISU Shop — we appreciate every single one of our customers and their beloved pets! 🐾❤️